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Discovery Bank will immediately refund Vitality clients affected by Comair going into liquidation.
Comair operated its own low-cost airline kulula.com as well as local and regional flights under a British Airways franchise agreement.
Comair has been in business rescue for two years and its business rescue practitioners (BRPs) had to suspend flights on 31 May due to a lack of further funding to continue operations. On Thursday they announced that they have had to apply for liquidation.
READ: Receding airline: Fears over aviation 'bloodbath' as Comair heads for liquidation
"To assist our clients, for any Vitality member who is a Discovery Bank client and booked a discounted flight departing from 1 June 2022 onwards that has been cancelled due to this issue, Discovery Bank will automatically refund the amount spent on that flight into the Vitality member's Discovery Bank account by close of business on Friday, 10 June 2022," Discovery Bank said in a statement.
The refund process is automatic, so no action is required from members.
"We are saddened that Comair, one of our longest-standing Vitality partners, has stopped operations," the bank added.
International flight, car hire and accommodation bookings made on the kulula.com website remain unaffected.
FNB/RMB customers
FNB announced on Friday that customers who purchased British Airways and kulula flight tickets using the FNB and RMB Private Bank apps, eBucks.com, or our eBucks Travel desk, will be contacted and assisted through an automated refund process.
Customers that bought tickets with their FNB/RMB Private Bank cards on other platforms, including Kulula Furthermore, customers who purchased their tickets directly from the affected airlines or a third-party travel agent can lodge a dispute for a chargeback through the SecureChat feature on the FNB and RMB Private Bank apps.
To avoid any delays in processing a refund through a chargeback, FNB encourages these customers to immediately upload a copy of their flight booking confirmation and chat to its SecureChat agents for further assistance.
Customers who paid for flight tickets using third-party instant EFT services are advised to lodge a dispute directly with the airlines as instant EFT payments cannot be reversed via FNB's processes.
* This article was updated with comment from FNB.
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